1. About Our Jewelry

Q: What crystals do you use in your jewelry?
A: We use high-quality, genuine crystals such as amethyst, rose quartz, citrine, clear quartz, black tourmaline, and more. Each piece is carefully selected for its beauty and energy.

Q: Are your crystals ethically sourced?
A: Yes! We prioritize ethically sourced crystals and work with suppliers who follow fair trade and sustainable practices.

Q: Do your crystals have healing properties?
A: Many believe that crystals carry metaphysical properties. While we can’t make medical claims, we provide information about the traditional uses of each crystal.

2. Ordering & Shipping

Q: How long does shipping take?
A: Processing time is 1-3 business days, and shipping usually takes 3-7 business days (domestic) or 7-14 business days (international), depending on location.

Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping costs and delivery times vary by country.

Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive a tracking number via email.

Q: What if my order is lost or damaged?
A: Please contact us immediately with order details, and we’ll assist you.

3. Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of delivery if the item is unused and in its original condition. Custom or sale items may be final sale.

Q: How do I initiate a return or exchange?
A: Email us with your order number and reason for return. We’ll provide instructions.

Q: Who covers return shipping costs?
A: Customers are responsible for return shipping unless the item was damaged or incorrect due to our error.

4. Care & Maintenance

Q: How do I clean and care for my crystal jewelry?
     Avoid harsh chemicals, perfumes, or prolonged water exposure.

• Clean gently with a soft cloth.

• Some crystals can be cleansed with moonlight or sage.

Q: Can I wear my crystal jewelry every day?
     Yes, but some softer stones (like selenite) may scratch easily. Remove jewelry before swimming or showering.

5. Custom & Wholesale Orders

Q: Do you accept custom orders?
A: Yes! Contact us with your request, and we’ll discuss design options.

6. Payment & Security

Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, Apple Pay, and Google Pay.

Q: Is my payment information secure?
A: Yes! We use SSL encryption and trusted payment gateways for secure transactions.

7. Contact Us

Have more questions? Reach out at:
📧 Email: windcrystalss@gmaiil.com
📱 Social Media: Tiktok, Instagram, Facebook, Whatsapp

We’re happy to help!